At ANASE.AFRICA, we take pride in delivering your grooming essentials efficiently and securely. We work closely with trusted suppliers and logistics partners worldwide to ensure your orders reach you on time.

1. Order Processing

  • Orders are generally processed within 1–3 business days.

  • Once processed, you’ll receive a confirmation email containing your tracking details.

2. Shipping Options

  • We offer standard and express shipping, depending on your location.

  • Available delivery methods and costs are displayed during checkout.

3. Delivery Time

  • Estimated delivery timelines are provided at checkout based on the chosen shipping method.

  • Actual delivery may vary due to:
    • Customs clearance delays

    • Local courier disruptions

    • Peak seasons or unexpected events

4. International Shipping

  • We ship to many countries worldwide.

  • Additional shipping charges apply for international orders and vary based on:
    • Destination

    • Weight of the package

    • Selected shipping method

  • Customs, Duties & Taxes:
    • Import duties and taxes may apply once your order arrives in your country.

    • These charges are the responsibility of the recipient and are not included in product or shipping prices.

  • International deliveries may take longer depending on customs and local courier handling.

5. Return Eligibility

  • Return requests must be made within 7 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • We may request photo proof to verify claims.

6. Non-Returnable Items

  • Due to hygiene reasons, certain products such as opened toiletry items or used grooming tools cannot be returned.

7. How to Request a Return

  • Email support@anase.africa with:
    • Your order number

    • The item you wish to return

    • A brief description of the issue

  • Our team will guide you through the return process.

8. Refund Process

  • Once a return is approved, refunds are issued to the original payment method.

  • It may take a few business days for the refund to reflect in your account.

9. Contact Us

For any shipping or return-related questions, email: support@anase.africa